Service Description

Overview

VoxTN provides ongoing operational management of website hosting environments, SaaS platform deployments, and business email platforms for organizations. We configure, monitor, and maintain client systems on supported hosting and email platforms so organizations can operate their services without managing technical configuration and maintenance tasks themselves.

Hosting Administration

VoxTN manages the operational configuration and maintenance of website hosting environments enrolled under service. This includes hosting account configuration, DNS management, SSL certificate management, deployment coordination, availability monitoring, performance review, and responding to operational incidents.

SaaS Platform Management

For organizations using VoxTN-built or managed SaaS products, we provide ongoing platform administration, user management, system updates, and operational support as part of the managed service subscription.

Business Email Administration

VoxTN manages the operational administration of business email platforms enrolled under service. This includes account management, routing configuration, authentication settings (SPF, DKIM, DMARC), mailbox provisioning and removal, and responding to deliverability and operational issues.

Monitoring

Enrolled systems are monitored for availability and operational status. VoxTN reviews alerts and responds to monitoring events that affect service stability. Monitoring is provided for systems within the managed scope only.

What Is Not Included

VoxTN managed services do not include: management of client devices, laptops, or employee workstations; internal network administration; third-party business software support unrelated to enrolled systems; custom software development outside the agreed service scope; employee training or onboarding; or business process consulting.

Client Ownership

The client retains full ownership and control of all hosting accounts, email accounts, domains, and associated data. VoxTN operates with administrative access granted by the client and does not claim ownership of client systems or accounts.