Privacy & Data Handling

Administrative Access

To operate managed services, VoxTN administrators may have administrative access to hosting environments and business email administration panels. This access is used for configuration, maintenance, troubleshooting, incident response, and service stability.

Communications Content

VoxTN does not routinely access the content of private emails or client communications as part of normal service operation. When troubleshooting requires it, VoxTN may access limited content only to the extent necessary to resolve a technical issue, typically at the client's request.

Client Data Ownership

Website content, email communications, databases, and business records remain the property of the client. VoxTN is not the owner of client data and does not use client information for marketing, resale, or commercial profiling.

Payment Data

Payment card data is processed by Stripe and is not stored on VoxTN servers. Pre-authorized debit banking information processed via Rotessa is handled in accordance with Rotessa's data handling policies. VoxTN retains only the billing information necessary to manage your subscription.

Third-Party Providers

VoxTN services rely on Hetzner Cloud (server hosting), Stripe (payment processing), Cloudflare (CDN and DNS), and business email providers. These providers store and process data as part of normal platform operation and apply their own privacy policies.

CASL Compliance

VoxTN complies with Canada's Anti-Spam Legislation (CASL). Commercial email communications are sent only to contacts who have provided explicit consent. An unsubscribe mechanism is included in all commercial electronic messages.

Data Access After Termination

Following service termination, VoxTN provides a transition window of up to 14 calendar days to support orderly offboarding. After the transition window, VoxTN may remove administrative access and delete retained service-related operational data.